EMEA Hosted Contact Centre Markets

EMEA Hosted Contact Centre Markets

RELEASE DATE
10-Jan-2008
REGION
Europe
Research Code: N317-01-00-00-00
SKU: IT02069-EU-MR_11824
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SKU
IT02069-EU-MR_11824

$4,950.00

$3,712.50save 25 %

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Description

The number of end-user organizations deploying hosted contact centre solutions has been rising rapidly in the past few years. The markets are poised to grow out of the early adopter phase, with immense growth potential for the future. This research service examines industry challenges, market trends, drivers and restraints to the adoption of hosted contact centres in EMEA. Technology vendors and service providers that are active in EMEA are profiled, and specific growth recommendations are made.

Table of Contents

Table of Contents

  • Table of Contents

Summary of Major Findings

  • Introduction
  • Scope and Methodology
  • Product Definitions
  • Business Benefits
  • Market Trends
  • Pricing Trends
  • Market Engineering Measurements
  • Market Challenges
  • Market Drivers
  • Market Restraints

Market Analysis

  • Forecasts
  • Market Snapshot – United Kingdom
  • Market Snapshot – France
  • Market Snapshot – Germany
  • Market Snapshot – Spain
  • Market Snapshot – Italy
  • Market Snapshot – Benelux
  • Market Snapshot – Scandinavia
  • Market Snapshot – Eastern Europe
  • Market Snapshot – Rest of Europe
  • Market Snapshot – Middle East and Africa

Competitive Analysis

  • Competitive Structure
  • Service Provider Profiles
  • Technology Vendor Profiles

Strategic Analysis

  • Growth Recommendations
The number of end-user organizations deploying hosted contact centre solutions has been rising rapidly in the past few years. The markets are poised to grow out of the early adopter phase, with immense growth potential for the future. This research service examines industry challenges, market trends, drivers and restraints to the adoption of hosted contact centres in EMEA. Technology vendors and service providers that are active in EMEA are profiled, and specific growth recommendations are made.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number N317-01-00-00-00
Is Prebook No