Fixing IVR Problems - Research Insight

Fixing IVR Problems - Research Insight

RELEASE DATE
31-Mar-2007
REGION
North America
Research Code: N1D6-01-00-00-00
SKU: IT02052-EU-MR_11807
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Description

This Research Insight addresses consumer backlash against IVR systems, and calls attention to some common but often overlooked mistakes that companies make while implementing IVR systems. The Insight also highlights avenues for improving the IVR user experience and discusses some of the best practices in IVR design.

Table of Contents

Fixing IVR Problems: It's the UI Not The Technology

  • Introduction
  • Enterprise Response to Rising Customer Service Costs
  • Visual Application Design Rules
  • Vocal Tics
  • Adapting Visual Practices
  • Best Practices
  • Avenues for IVR Design Improvements
  • End User-Focused Best Practices
  • gethuman
Related Research
This Research Insight addresses consumer backlash against IVR systems, and calls attention to some common but often overlooked mistakes that companies make while implementing IVR systems. The Insight also highlights avenues for improving the IVR user experience and discusses some of the best practices in IVR design.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number N1D6-01-00-00-00
Is Prebook No