Fixing IVR Problems - Research Insight
Fixing IVR Problems - Research Insight
RELEASE DATE
31-Mar-2007
31-Mar-2007
REGION
North America
North America
Research Code: N1D6-01-00-00-00
SKU: IT02052-EU-MR_11807
$4,950.00
Special Price $3,712.50 save 25 %
In stock
SKU
IT02052-EU-MR_11807
Description
This Research Insight addresses consumer backlash against IVR systems, and calls attention to some common but often overlooked mistakes that companies make while implementing IVR systems. The Insight also highlights avenues for improving the IVR user experience and discusses some of the best practices in IVR design.
Table of Contents
Fixing IVR Problems: It's the UI Not The Technology
- Introduction
- Enterprise Response to Rising Customer Service Costs
- Visual Application Design Rules
- Vocal Tics
- Adapting Visual Practices
- Best Practices
- Avenues for IVR Design Improvements
- End User-Focused Best Practices
- gethuman
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Popular Topics
This Research Insight addresses consumer backlash against IVR systems, and calls attention to some common but often overlooked mistakes that companies make while implementing IVR systems. The Insight also highlights avenues for improving the IVR user experience and discusses some of the best practices in IVR design.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | N1D6-01-00-00-00 |
Is Prebook | No |