Home Agent Deployment and Management Best Practices
Home Agent Deployment and Management Best Practices
RELEASE DATE
24-May-2011
24-May-2011
REGION
North America
North America
Research Code: 9857-00-1A-00-00
SKU: IT01390-NA-MR_11145
$1,500.00
Special Price $1,125.00 save 25 %
In stock
SKU
IT01390-NA-MR_11145
Description
The work at home agent (WAHA) model is a rapidly growing model both for in-house and outsourced contact center organizations in North America. As companies seek to effectively deploy and manage home-based agents, they are faced with a number of people, process, and technology challenges. This market insight discusses some of the best practices that best-in-class organizations use to effectively deploy and manage a home-based agent workforce.
Table of Contents
Introduction
Recruitment and Hiring
Training Remote and Home Agents
Workforce Management
Contact Center Operations
Security
Conclusion
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The work at home agent (WAHA) model is a rapidly growing model both for in-house and outsourced contact center organizations in North America. As companies seek to effectively deploy and manage home-based agents, they are faced with a number of people, process, and technology challenges. This market insight discusses some of the best practices that best-in-class organizations use to effectively deploy and manage a home-based agent workforce.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | 9857-00-1A-00-00 |
Is Prebook | No |