Moving Up and Across the Value Chain: A Key Strategy for Customer Care BPO Survival
Moving Up and Across the Value Chain: A Key Strategy for Customer Care BPO Survival
Moving Up and Across the Value Chain
RELEASE DATE
03-Sep-2013
03-Sep-2013
REGION
North America
North America
Research Code: 9857-00-36-00-00
SKU: IT00137-NA-MR_01131
$1,500.00
In stock
SKU
IT00137-NA-MR_01131
Description
This Market Insight examines current trends and highlights a number of robust, differentiated BPO service solutions. In today’s environment, customer care providers continue to focus on areas where they can add business value while achieving significant cost savings. After all, cutting cost means freeing up cash for clients; cementing the business relationship while giving them the freedom to invest in other parts of the enterprise.
Table of Contents
Introduction
Beyond Contact Center Seats
Examples of Value - Add Solutions
Deeper Partnerships
Concluding Remarks
Popular Topics
This Market Insight examines current trends and highlights a number of robust, differentiated BPO service solutions. In todays environment, customer care providers continue to focus on areas where they can add business value while achieving significant cost savings. After all, cutting cost means freeing up cash for clients; cementing the business relationship while giving them the freedom to invest in other parts of the enterprise.
No Index | Yes |
---|---|
Podcast | No |
Author | Michael DeSalles |
Industries | Information Technology |
WIP Number | 9857-00-36-00-00 |
Is Prebook | No |