North American Contact Center Outsourcing Markets

North American Contact Center Outsourcing Markets

Onshore, Offshore, and Home-agent Strategies

RELEASE DATE
09-Feb-2012
REGION
North America
Research Code: N982-01-00-00-00
SKU: IT02190-NA-MR_11945
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$4,950.00
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SKU
IT02190-NA-MR_11945
$4,950.00
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Description

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. Contact center services provided by outsourcers include customer service, tech support/help-desk, sales, collections, and other BPO services. This study provides market size, revenue forecasts and breakdown of the market by industry vertical, business function, and live agent versus automated interactions. Market shares for the leading outsourcers are also provided. The study also profiles about 30 customer care outsourcers, including large global outsourcers, smaller work-at-home agent (WAHA) providers, and some of the leading offshore providers.

Table of Contents

Summary of Major Findings

  • Market Overview
  • Market Trends
  • Market Update: Home Agent Growth and Best Practices
  • Market Drivers
  • Market Restraints

Market Forecasts

  • Revenue Forecast
  • Market Pricing Models

Market Share Analysis

  • Competitive Analysis
  • Market Share Analysis
  • Outsourcer Profiles A -G
  • Outsourcer Profiles H- P
  • Outsourcer Profiles Q-Z

Growth Strategies

  • Growth Strategies
Related Research
This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. Contact center services provided by outsourcers include customer service, tech support/help-desk, sales, collections, and other BPO services. This study provides market size, revenue forecasts and breakdown of the market by industry vertical, business function, and live agent versus automated interactions. Market shares for the leading outsourcers are also provided. The study also profiles about 30 customer care outsourcers, including large global outsourcers, smaller work-at-home agent (WAHA) providers, and some of the leading offshore providers.
More Information
No Index Yes
Podcast No
Author Michael DeSalles
Industries Information Technology
WIP Number N982-01-00-00-00
Is Prebook No