North American Contact Center Outsourcing Markets

North American Contact Center Outsourcing Markets

RELEASE DATE
09-Oct-2007
REGION
North America
Research Code: N2A0-01-00-00-00
SKU: IT02064-EU-MR_11819
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IT02064-EU-MR_11819
$4,950.00
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Description

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American Customer Care market by vendor tiers and market share by major market participants. Tier I vendors are profiled along with smaller work-at-home agent (WAHA) providers. Analyst recommendations for market penetration and growth are proposed.

Table of Contents

Summary of Major Findings

  • Market Overview
  • Market Trends
  • Challenges
  • Drivers
  • Restraints

Market Forecasts

  • Revenue Forecasts
  • Pricing Models

Market Share Analysis

  • Competitive Analysis
  • Market Share Analysis
  • Vendor Profiles-Traditional Outsourcing Providers
  • Vendor Profiles-Work at Home Providers

Strategies

  • Growth Strategies
Related Research
This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American Customer Care market by vendor tiers and market share by major market participants. Tier I vendors are profiled along with smaller work-at-home agent (WAHA) providers. Analyst recommendations for market penetration and growth are proposed.
More Information
No Index No
Podcast No
Industries Information Technology
WIP Number N2A0-01-00-00-00
Is Prebook No