North American Contact Center Outsourcing Markets
North American Contact Center Outsourcing Markets
RELEASE DATE
09-Oct-2007
09-Oct-2007
REGION
North America
North America
Research Code: N2A0-01-00-00-00
SKU: IT02064-EU-MR_11819
$4,950.00
In stock
SKU
IT02064-EU-MR_11819
Description
This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American Customer Care market by vendor tiers and market share by major market participants. Tier I vendors are profiled along with smaller work-at-home agent (WAHA) providers. Analyst recommendations for market penetration and growth are proposed.
Table of Contents
Summary of Major Findings
- Market Overview
- Market Trends
- Challenges
- Drivers
- Restraints
Market Forecasts
- Revenue Forecasts
- Pricing Models
Market Share Analysis
- Competitive Analysis
- Market Share Analysis
- Vendor Profiles-Traditional Outsourcing Providers
- Vendor Profiles-Work at Home Providers
Strategies
- Growth Strategies
Related Research
Popular Topics
This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American Customer Care market by vendor tiers and market share by major market participants. Tier I vendors are profiled along with smaller work-at-home agent (WAHA) providers. Analyst recommendations for market penetration and growth are proposed.
No Index | No |
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Podcast | No |
Industries | Information Technology |
WIP Number | N2A0-01-00-00-00 |
Is Prebook | No |