Introduction

• Executive Summary
• Scope of the Study and Research Methodology
• Definitions

Market Overview

• State of the Market
• Industry Challenges
• Market Drivers
• Market Restraints
• Market Engineering Measurements

Market Trends

• User Modularity Increases Unified Messaging Appeal
• Compliance Pushes Market towards Single-store Solutions
• Microsoft and its Ecosystem Boost Single-store Market
• Speech Gains Traction – but not in Unified Messaging
• Hosted Messaging – Will Unified Messaging Lend Life to it?

Technology Trends

• Product Evolution Promotes Adoption of Unified Messaging
• Open Standards – a Blessing and a Curse
• Consolidation/Survivability/Disaster Recovery – The Real Reasons for Adoption

Future Outlook

• Messaging Market Revenue Forecasts
• Unified Messaging Market Revenue Forecasts
• Migration from Voice to Unified Messaging
• Demand Analysis
• Pricing Analysis

Competitive Analysis

• Competitive Structure
• Total Messaging Market Share by Revenue
• Strategic Insight - New Kid on the Block

Vendor Analysis

• Active Voice
• Adomo
• Alcatel
• Avaya
• AVST
• Cisco
• Interactive Intelligence
• Inter-Tel
• Mitel
• Nortel
• Siemens