North American Hosted Contact Center Markets

North American Hosted Contact Center Markets

RELEASE DATE
31-Aug-2009
REGION
North America
Research Code: N621-01-00-00-00
SKU: IT02122-EU-MR_11877
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$4,950.00
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SKU
IT02122-EU-MR_11877
$4,950.00
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Description

This research study looks at market trends, drivers, and restraints for the North American hosted contact center market. It also provides market size, market share, forecasts, pricing analysis, and market breakdown by deployment size. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.

Table of Contents

Summary of Major Findings

  • Introduction
  • Product Definition
  • Market Segments
  • Vendors in the Market
  • Business Benefits
  • Market Engineering Measurements
  • Market Trends
  • Pricing Trends
  • Industry Challenges
  • Market Drivers
  • Market Restraints

Market Breakouts

  • Definitions - Market Metrics
  • Market Breakout by Deployment Size

Market Forecasts

  • Hosted Contact Center Seat and Revenue Forecasts
  • Small Deployment Seat and Revenue Forecasts
  • Midsize Deployment Seat and Revenue Forecasts
  • Large Deployment Seat and Revenue Forecasts
  • Forecast Summary
  • End User Research - Market Adoption

Competitive Analysis

  • Market Share Analysis
  • Featured Market Insight - Hosted Outbound Customer Contact Applications
  • Vendor Profiles A-D
  • Vendor Profiles E-F
  • Vendor Profiles G-S
  • Vendor Profiles T-Z

Strategic Analysis

  • Strategic Considerations
Related Research
This research study looks at market trends, drivers, and restraints for the North American hosted contact center market. It also provides market size, market share, forecasts, pricing analysis, and market breakdown by deployment size. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number N621-01-00-00-00
Is Prebook No