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Raising the Bar on Customer Self-Service Portals: The Virtual Agent
Raising the Bar on Customer Self-Service Portals: The Virtual Agent
RELEASE DATE
19-Nov-2010
19-Nov-2010
REGION
North America
North America
Research Code: D563-00-D8-00-00
SKU: IT01831-NA-MR_11586
$2,450.00
In stock
SKU
IT01831-NA-MR_11586
Description
In this SPIE, we assess the enterprise portal enhancements recently announced by two industry leaders, AT&T and Verizon, to facilitate navigation and enable users to easily find the information they need. In particular, we focus on new “virtual agent” tools introduced by both companies.
Table of Contents
Introduction
Verizon Enterprise Center: Easier Access to Information
AT&T Business Direct(R) Portfolio: Ask Kate
Using Avatars in Business
Stratecast - The Last Word
About Stratecast
Popular Topics
In this SPIE, we assess the enterprise portal enhancements recently announced by two industry leaders, AT&T and Verizon, to facilitate navigation and enable users to easily find the information they need. In particular, we focus on new virtual agent tools introduced by both companies.
| No Index | Yes |
|---|---|
| Podcast | No |
| Industries | Information Technology |
| WIP Number | D563-00-D8-00-00 |
| Is Prebook | No |