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The Transformation of BT: The Complexity of Change
The Transformation of BT: The Complexity of Change
RELEASE DATE
15-May-2007
15-May-2007
REGION
North America
North America
Research Code: D563-00-34-00-00
SKU: TE02638-EU-MR_14268
$2,450.00
In stock
SKU
TE02638-EU-MR_14268
Description
In this study, Stratecast will focus upon BT Global Services’ efforts to bring together its customer service and network operations functions to support its objectives as the company moves towards 21CN. We will also explore the wider issues of such a transformation, particularly cultural change, and BT Group initiatives to support this change.
Table of Contents
Introduction
Functional Consolidation of Customer Service and Network Operations
Stakeholder Management: BTs Service Forum Program
The Complexity of Change
BTs Cultural Program: My Customer
Stratecast - The Last Word
About Stratecast
Popular Topics
In this study, Stratecast will focus upon BT Global Services efforts to bring together its customer service and network operations functions to support its objectives as the company moves towards 21CN. We will also explore the wider issues of such a transformation, particularly cultural change, and BT Group initiatives to support this change.
| No Index | Yes |
|---|---|
| Podcast | No |
| Industries | Telecom |
| WIP Number | D563-00-34-00-00 |
| Is Prebook | No |