2011 Planning Considerations - Contact Center Agent Performance Optimization

2011 Planning Considerations - Contact Center Agent Performance Optimization

RELEASE DATE
10-Jan-2011
REGION
North America
Research Code: 9857-00-1C-00-00
SKU: IT01392-NA-MR_11147
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IT01392-NA-MR_11147
$1,500.00
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Description

The overall research objective of this Frost & Sullivan study was to measure and understand current and future business and technology trends, buyer behavior, and strategic planning considerations in the contact center market. Findings from this series are published in four corresponding research studies - multi-channel customer contact, agent performance optimization, hosted contact centers, and customer care outsourcing. We targeted contact center decisions makers, based primarily in North America; specifically, those who manage, support or influence contact center operations for their company. This research study focuses on contact center agent performance optimization considerations.

Table of Contents

2011 Planning Considerations - Contact Center Agent Performance Optimization

Related Research
The overall research objective of this Frost & Sullivan study was to measure and understand current and future business and technology trends, buyer behavior, and strategic planning considerations in the contact center market. Findings from this series are published in four corresponding research studies - multi-channel customer contact, agent performance optimization, hosted contact centers, and customer care outsourcing. We targeted contact center decisions makers, based primarily in North America; specifically, those who manage, support or influence contact center operations for their company. This research study focuses on contact center agent performance optimization considerations.
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No Index Yes
Podcast No
Industries Information Technology
WIP Number 9857-00-1C-00-00
Is Prebook No