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A Positive Cross-Channel Experience is the Secret to Market Differentiation: Why is This so Difficult for Service Providers Today?
A Positive Cross-Channel Experience is the Secret to Market Differentiation: Why is This so Difficult for Service Providers Today?
RELEASE DATE
30-Nov-2012
30-Nov-2012
REGION
North America
North America
Research Code: D564-00-4C-00-00
SKU: IT01922-NA-MR_11677
$2,450.00
Special Price $1,837.50 save 25 %
In stock
SKU
IT01922-NA-MR_11677
Description
This report brings to light an awareness of the customer service experience as it pertains to today’s multi-channel sales process. It also outlines the most significant factors tied to a CSP’s internal systems, business processes, and manner in which business is conducted to meet the needs of today’s new business environment.
Table of Contents
Introduction
Many Companies and Multiple Industries: What is Their Secret to Success?
How Does the Communications Sector Compare?
Today's Business and Operations Environment
Integrated Cross-Channel Operations are Essential for Customer Satisfaction
Stratecast - The Last Word
About Stratecast
Popular Topics
This report brings to light an awareness of the customer service experience as it pertains to todays multi-channel sales process. It also outlines the most significant factors tied to a CSPs internal systems, business processes, and manner in which business is conducted to meet the needs of todays new business environment.
| No Index | Yes |
|---|---|
| Podcast | No |
| Author | Karl Whitelock |
| Industries | Information Technology |
| WIP Number | D564-00-4C-00-00 |
| Is Prebook | No |