Business Process Outsourcing - Market Insight

Business Process Outsourcing - Market Insight

RELEASE DATE
06-Oct-2004
REGION
Global
Research Code: 6975-01-00-00-00
SKU: IT02477-EU-MR_15840
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Description

The enticement to cut costs, improve quality and focus on their core competency is driving companies to outsource non-core business processes to third party service providers. These third party providers leverage on their low cost structures, process expertise and resources to deliver these business benefits. Business Process Outsourcing (BPO) is fast emerging as the next big wave of globalization. In this Market Insight, Frost & Sullivan examines the BPO market landscape, drivers and restraints to adoption, and current market trends. Furthermore, we have outlined best practices to help companies derive the most from BPO, beyond mere cost cutting - to transform service-oriented cost centers into growth-oriented profit centers.

Table of Contents

Introduction

  • Introduction

BPO Service Providers

  • Vendor Marketplace
  • BPO Service Providers

Market Dynamics

  • Market Dynamics

Drivers and Restraints to Adoption

  • Drivers
  • Restraints

Off-shore Outsourcing - Broad-Based Considerations

  • Off-shore Outsourcing Broad-Based Considerations

Recommendations for Enterprises

  • Recommendations for Enterprises

Summary

  • Summary
Related Research
The enticement to cut costs, improve quality and focus on their core competency is driving companies to outsource non-core business processes to third party service providers. These third party providers leverage on their low cost structures, process expertise and resources to deliver these business benefits. Business Process Outsourcing (BPO) is fast emerging as the next big wave of globalization. In this Market Insight, Frost & Sullivan examines the BPO market landscape, drivers and restraints to adoption, and current market trends. Furthermore, we have outlined best practices to help companies derive the most from BPO, beyond mere cost cutting - to transform service-oriented cost centers into growth-oriented profit centers.
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Podcast No
WIP Number 6975-01-00-00-00
Is Prebook No