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EMEA Automatic Call Distributor Systems Markets

EMEA Automatic Call Distributor Systems Markets

RELEASE DATE
01-Dec-2004
REGION
Europe
Research Code: B480-01-00-00-00
SKU: IT01525-NA-MR_11280
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$3,950.00
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SKU
IT01525-NA-MR_11280
$3,950.00
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Description

The EMEA ACD market, riding on the wave of increased adoption of IP technology, and the growth of small- and medium call center markets, not to mention the slowly growing European economy, is experiencing strong growth in 2004 over 2003. Frost & Sullivan research shows that capital expenditure for technology purchases has increased. The EMEA market, much like the North American ACD market is saturated in the large contact center segment ( more than 250 seats). The majority of the growth is concentrated in the under 100 seats market segment. IP ACD technology is gaining acceptance even in the face of doubts about the technology not being mature enough to sustain mission-critical call center operations.

Table of Contents

Industry Overview

  • Research Scope and Methodology
  • Introduction and Definitions
  • ACD Deployment Architectures
  • Industry Challenges
  • State of the Market
  • Market & Technology Trends

Market Analysis

  • Market Engineering Measurements
  • Market Drivers
  • Market Restraints
  • EMEA Unit Shipment & Revenue Forecasts
  • Percentage of Regional Revenue Split Forecast for EMEA
  • Economic Outlook for Europe in Terms of GDP Growth
  • Call Center & Agent Position Forecasts

Competitive Analysis

  • Market Share Analysis by Revenues - EMEA
  • Market Share Analysis by Revenues - Western Europe
  • Market Share Analysis by Revenues - Eastern Europe
  • Market Share Analysis by Revenues - Middle East & Africa
  • Market Share Analysis by Shipments- EMEA
  • Market Share Analysis by Shipments- Western Europe
  • Market Share Analysis by Shipments- Eastern Europe
  • Market Share Analysis by Shipments- Middle East & Africa
  • Regional Market Share by Shipments - EMEA
  • Vendor Profiles

Strategic Analysis

  • Critical Success Factors
  • Strategic Recommendations

Frost & Sullivan Awards

  • 2004 Market Leadership Award
  • 2004 Bang for the Buck Award
  • 2004 Competitive Strategy Leadership Award

Total Presentation

  • Total Presentation
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The EMEA ACD market, riding on the wave of increased adoption of IP technology, and the growth of small- and medium call center markets, not to mention the slowly growing European economy, is experiencing strong growth in 2004 over 2003. Frost & Sullivan research shows that capital expenditure for technology purchases has increased. The EMEA market, much like the North American ACD market is saturated in the large contact center segment ( more than 250 seats). The majority of the growth is concentrated in the under 100 seats market segment. IP ACD technology is gaining acceptance even in the face of doubts about the technology not being mature enough to sustain mission-critical call center operations.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number B480-01-00-00-00
Is Prebook No