Latin American Contact Center Outsourcing Services Market 2009
Latin American Contact Center Outsourcing Services Market 2009
RELEASE DATE
30-Nov-2009
30-Nov-2009
REGION
North America
North America
Research Code: N584-01-00-00-00
SKU: IT02901-AP-MR_16264
$9,000.00
In stock
SKU
IT02901-AP-MR_16264
Description
This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local markets and those provided from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore excluding those offshore operations in house. In this study, revenues have been defined as the revenues received by outsourcing companies for the provision of customer-agent interaction services in all the countries under operation including Argentina, Brazil, Caribbean & Central America, Chile, Colombia, Mexico and Peru.
Table of Contents
Summary of Major Findings
- Market Overview
- Market Engineering Measurements
- Market Trends
- Market Challenges
- Market Drivers and Restraints
Current Market Status
- Current Market Scenario
Market Forecasts
- Revenue Forecasts
- Pricing Models
Regional Analysis
- Market Status
- Argentina
- Brazil
- Chile
- Colombia
- Central America and the Caribbean
- Mexico
- Peru
Outsourcing Services
- Trends in Services
- Types of Services and Vertical Segments
Offshore Outsourcing
- Latin American Offshore Market
- Offshore Market 2008 - Main Highlights
Competitive Analysis
Top 15 Companies' Profiles
Strategies
Popular Topics
This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local markets and those provided from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore excluding those offshore operations in house. In this study, revenues have been defined as the revenues received by outsourcing companies for the provision of customer-agent interaction services in all the countries under operation including Argentina, Brazil, Caribbean & Central America, Chile, Colombia, Mexico and Peru.
No Index | Yes |
---|---|
Podcast | No |
WIP Number | N584-01-00-00-00 |
Is Prebook | No |