North American Contact Center Outsourcing Markets

North American Contact Center Outsourcing Markets

RELEASE DATE
17-Dec-2009
REGION
North America
Research Code: N6E1-01-00-00-00
SKU: IT02138-NA-MR_11893
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IT02138-NA-MR_11893

$4,950.00

$3,712.50save 25 %

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Description

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American contact center outsourcing market by vendor tiers and market share for major market participants. Tier I vendors are profiled along with smaller work-at-home agent (WAHA) providers. Analyst recommendations for market penetration and growth are proposed.

Table of Contents

Summary of Major Findings

  • Market Overview
  • Market Trends
  • Work-at-home Agents (WAHA)
  • Challenges
  • Drivers
  • Restraints

Market Forecasts

  • Revenue Forecasts
  • Pricing Models

Market Share Analysis

  • Competitive Analysis
  • Market Share Analysis
  • Outsourcer Profiles A-G
  • Outsourcer Profiles H-P
  • Outsourcer Profiles Q-Z

Growth Strategies

  • Growth Strategies
Related Research
This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American contact center outsourcing market by vendor tiers and market share for major market participants. Tier I vendors are profiled along with smaller work-at-home agent (WAHA) providers. Analyst recommendations for market penetration and growth are proposed.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number N6E1-01-00-00-00
Is Prebook No