North American Outbound Dialing Systems Markets

North American Outbound Dialing Systems Markets

RELEASE DATE
31-Mar-2009
REGION
North America
Research Code: N5C1-01-00-00-00
SKU: IT02116-EU-MR_11871
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IT02116-EU-MR_11871
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Description

This study discusses market and technology trends and provides market sizing, market segmentation, market shares and forecasts for premise-based Outbound Dialing systems. Among the types of outbound (telephony) contact methods are predictive, preview, and power dialing. This research study provides vendors with valuable insight to make actionable decisions on pricing, packaging, and promotion of their products/services. Vendor offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.

Table of Contents

Summary of Major Findings

  • Introduction
  • Scope and Methodology
  • Product Definition
  • Market Trends
  • Market Engineering Measurements
  • Market Challenges
  • Market Drivers
  • Market Restraints

Market Analysis

  • Revenue Forecasts
  • Revenue Breakdown by Country
  • Revenue Breakdown by End-User Vertical
  • Revenue Breakdown by System Size
  • Revenue Breakdown by Application
  • Pricing Analysis

Competitive Dynamics

  • Market Share Analysis

Vendor Profiles

  • Products Offered by Major Vendors
  • Aastra Technologies
  • Alcatel-Lucent/Genesys
  • Altitude Software
  • Aspect Software
  • Avaya
  • Cisco Systems
  • Interactive Intelligence
  • NEC Unified
  • Noble Systems
  • Nortel
  • Siemens Enterprise Communications/SER

Strategic Considerations

  • Strategic Growth Recommendations
This study discusses market and technology trends and provides market sizing, market segmentation, market shares and forecasts for premise-based Outbound Dialing systems. Among the types of outbound (telephony) contact methods are predictive, preview, and power dialing. This research study provides vendors with valuable insight to make actionable decisions on pricing, packaging, and promotion of their products/services. Vendor offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
More Information
No Index No
Podcast No
Industries Information Technology
WIP Number N5C1-01-00-00-00
Is Prebook No