Description

This strategic analysis is part of Frost & Sullivan’s continued coverage of the North American enterprise telephony marketplace, with special focus on the use Web 2.0 technologies in the enterprise space. Although consumer technologies have always made their way into the enterprise space, it was not until the massive proliferation of Web 2.0 applications that the industry started to speak about “consumerization” of business communication and information tools. The purpose of this paper is to highlight and give some broad brush strokes on the most popular Web 2.0 applications used these days, describe their current usage patterns, and share Frost & Sullivan's main observations and findings.