UK Retail Water Services Market

UK Retail Water Services Market

Retail Market Opening for Non-households in 2017 is set to Shift Focus to Customer Service and Value-added Solutions.

RELEASE DATE
29-Sep-2016
REGION
Europe
Research Code: 9AAF-00-3C-00-00
SKU: EN00934-EU-MR_19040
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Description

In the current scenario of the UK retail water market, all non-household customers in Scotland can choose their retail water service provider, whereas in England and Wales, only non-household customers using 5 million litres a year or more can choose their service provider. In April 2017, the threshold of 'more than 5 million litres per year' is to be removed, which will open up the entire non-household customer base.

Even with the opening of the market there is little margin that the retail water service companies can secure with the non-household customers. The business opportunity for retail water companies is associated to on-site activities, such as billing, customer management, leakage management, water conservation as well as on-site water and wastewater treatment needs. The non-household customer segment is also characterised by a large range of customers from hotels, retail outlets, cafes, super markets, industries, sites under the National Health Service and the Defence, and so on. The multisite aspect of many of these customer groups does make it an attractive segment to develop a range of innovative solutions and services to enhance and improve on-site water services.

Table of Contents

Key Findings

Background and Coverage

Background and Coverage (continued)

Scope of the Retail Market

Vision for the Retail

Key Success Factors

Current Market Scenario in England and Wales

Current Market Scenario in England

Current Market Scenario in Scotland

Current Market Scenario in Scotland (continued)

Key Stakeholders in the UK Retail Water Services Market

Retail Competition

Key Retail Market Arrangement Factors

Impact of Retail Competition

Open Water Programme

Open Water Programme (continued)

Roles of Open Water Partners

Implications of 2017 Open Water and Water Bill

Future Market Arrangements of UK Retail Water Services for the Non-household Sector

Expansion of the UK Water Retail Market

Requirement for Water Services by Customer Groups

Requirement for Water Services by Customer Groups (continued)

Requirement for Water Services by Customer Groups (continued)

The East Anglia Project and Luxury Hotel Group Contract

Business Stream—System Maintenance Contract

Ondeo IS—Plant Optimization Contract

Ondeo IS—Plant Optimization Contract (continued)

Legal Disclaimer

List of Water Companies

The Frost & Sullivan Story

Value Proposition: Future of Your Company & Career

Global Perspective

Industry Convergence

360º Research Perspective

Implementation Excellence

Our Blue Ocean Strategy

In the current scenario of the UK retail water market, all non-household customers in Scotland can choose their retail water service provider, whereas in England and Wales, only non-household customers using 5 million litres a year or more can choose their service provider. In April 2017, the threshold of 'more than 5 million litres per year' is to be removed, which will open up the entire non-household customer base. Even with the opening of the market there is little margin that the retail water service companies can secure with the non-household customers. The business opportunity for retail water companies is associated to on-site activities, such as billing, customer management, leakage management, water conservation as well as on-site water and wastewater treatment needs. The non-household customer segment is also characterised by a large range of customers from hotels, retail outlets, cafes, super markets, industries, sites under the National Health Service and the Defence, and so on. The multisite aspect of many of these customer groups does make it an attractive segment to develop a range of innovative solutions and services to enhance and improve on-site water services.
More Information
No Index No
Podcast No
Author Akshaya Gomatam Ramachandran
Industries Environment
WIP Number 9AAF-00-3C-00-00
Keyword 1 Water services
Keyword 2 UK retail water
Keyword 3 UK Retail Water Services
Is Prebook No