Description

This report points out how current communications service provider (CSP) business practices add to customer aggravation about billed charges, and how CSP practices may contribute to missed opportunities when mobile customers roam. Usage transparency in a real-time setting is the key ingredient to enable customer empowerment and to maintain business profitability. Accomplishing this requires solutions, such as those provided by the Syniverse Real-Time Intelligence platform, to deliver the insight needed to meet today’s customer experience needs and support CSP business objectives.