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Collaborating Socially to Enhance the Customer Experience
Collaborating Socially to Enhance the Customer Experience
Social Customer Collaboration can Reduce Costs and Improve Customer Loyalty
RELEASE DATE
22-Aug-2013
22-Aug-2013
REGION
North America
North America
Research Code: 9857-00-3C-00-00
SKU: IT00142-NA-MR_01136
$1,500.00
Special Price $1,125.00 save 25 %
In stock
SKU
IT00142-NA-MR_01136
Description
Social customer collaboration sites create and foster external and/or internal user communities that enable the resolution of customers’ issues, from finding information to resolving problems, and help build customer loyalty. In the process, they enable companies to rapidly identify and capitalize on business opportunities and market trends.
Table of Contents
Introduction
Key Trends in Social Customer Collaboration
Social Customer Collaboration Drivers
Social Collaboration Challenges
Recommendations
Representative Vendor Profiles
Example Social Customer Collaboration Use Case
Popular Topics
Social customer collaboration sites create and foster external and/or internal user communities that enable the resolution of customers issues, from finding information to resolving problems, and help build customer loyalty. In the process, they enable companies to rapidly identify and capitalize on business opportunities and market trends.
| No Index | Yes |
|---|---|
| Podcast | No |
| Author | Brendan Read |
| Industries | Information Technology |
| WIP Number | 9857-00-3C-00-00 |
| Is Prebook | No |