Contact Center Agent Performance Optimization End-User Survey

Contact Center Agent Performance Optimization End-User Survey

RELEASE DATE
30-Sep-2006
REGION
North America
Research Code: N08A-01-00-00-00
SKU: IT02035-EU-MR_11790
AvailableYesPDF Download

$2,450.00

Special Price $1,837.50 save 25 %

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SKU
IT02035-EU-MR_11790

$2,450.00

$1,837.50save 25 %

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Description

This end-user survey shows current adoption statistics of technologies used for contact center agent performance optimization. Investment plans in agent performance optimization applications for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.

Table of Contents

Overview

  • Executive Summary

Survey Details

  • Methodology
  • Demographics

Survey Results

  • Agent Performance Optimization

Conclusions

  • Conclusions/Implications

Appendix

  • Definitions
Related Research
This end-user survey shows current adoption statistics of technologies used for contact center agent performance optimization. Investment plans in agent performance optimization applications for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number N08A-01-00-00-00
Is Prebook No