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Contact Center Applications Market in India CY 2014
Contact Center Applications Market in India CY 2014
Customer Experience and Omnichannel Interaction Leading to High Adoption
18-Jun-2015
South Asia, Middle East & North Africa
Description
This Market Insight examines key trends, vendor performance, and vertical and horizontal revenue and trends in the Indian contact center applications market. Customer service is a critical differentiating factor amongst businesses. Organizations are showing more willingness to invest in new processes and solutions to enhance customer service and improve the Customer Experience. Organizations and contact centers alike are focusing on enhancing the overall performance management and customer experience by investing in internal operational optimization and external interactions.
Table of Contents
Key Findings
Market Segmentation
Market Definitions
Market Definitions (continued)
Market Definitions (continued)
Research Methodology
Key Notes and Assumptions
Revenue Forecast
Key Market Trends
Key Technology Trends
Benefits of Workforce Optimization Solutions
Benefits of Workforce Optimization Solutions (continued)
Revenue Breakdown by Technology
Revenue Breakdown by Technology Discussion
Vertical and Horizontal Adoption Trends
Market Highlights by Horizontal and Vertical
Vendor Market Share
Market Share Analysis—Avaya
Market Share Analysis—Verint
Market Share Analysis—Genesys
Market Share Analysis—Nice
Market Share Analysis—Aspect
Key Takeaways
Legal Disclaimer
The Frost & Sullivan Story
Value Proposition: Future of Your Company & Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy
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| No Index | No |
|---|---|
| Podcast | No |
| Author | Ankit Mishra |
| Industries | Information Technology |
| WIP Number | 9AC4-00-07-00-00 |
| Is Prebook | No |