Changing Business Strategies Underscore the Value of Customer Service Assurance (CSA)
Changing Business Strategies Underscore the Value of Customer Service Assurance (CSA)
RELEASE DATE
03-Oct-2009
03-Oct-2009
REGION
North America
North America
Research Code: D563-00-A3-00-00
SKU: IT01791-GL-MR_11546
$2,450.00
Special Price $1,837.50 save 25 %
In stock
SKU
IT01791-GL-MR_11546
Description
This report defines the relationship between Customer Experience Management (CEM) and Customer Service Assurance (CSA) within the communications industry. It explains some of the business problems that exist today and outlines the basic features a CSA solution must possess to successfully support a CSP's customer and service-centric business strategy. It also shows how one supplier-Telcordia-is working to address the CSA challenges of today.
Table of Contents
Introduction
Customer Experience Management - More Than a Buzzword
Why CSA Is Finally Getting Attention
Telcordia's Service Director Solution
Up Next – Telcordia Service Director Combines with Real-Time Charging
Stratecast - The Last Word
About Stratecast
Popular Topics
This report defines the relationship between Customer Experience Management (CEM) and Customer Service Assurance (CSA) within the communications industry. It explains some of the business problems that exist today and outlines the basic features a CSA solution must possess to successfully support a CSP's customer and service-centric business strategy. It also shows how one supplier-Telcordia-is working to address the CSA challenges of today.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | D563-00-A3-00-00 |
Is Prebook | No |