Crafting Revenue Generating Strategies for Contact Centers
Crafting Revenue Generating Strategies for Contact Centers
RELEASE DATE
29-Dec-2009
29-Dec-2009
REGION
North America
North America
Research Code: 9857-00-13-00-00
SKU: IT01383-NA-MR_11138
$1,500.00
In stock
SKU
IT01383-NA-MR_11138
Description
The economic downturn has forced many centers to retreat to a cost-cutting stance, but coming out of the recession, revenue generation will be a key differentiator among service operations. It is important for contact centers to build their revenue strategies now, and start articulating the metrics that demonstrate how service benefits the overall health of a company.
Table of Contents
Introduction
Create an Effective Sales Environment
Prime the Customer Environment
Find the Opportunities Hiding in Plain Sight
Benefits From an Aggressive Revenue Stance
Related Research
Popular Topics
The economic downturn has forced many centers to retreat to a cost-cutting stance, but coming out of the recession, revenue generation will be a key differentiator among service operations. It is important for contact centers to build their revenue strategies now, and start articulating the metrics that demonstrate how service benefits the overall health of a company.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | 9857-00-13-00-00 |
Is Prebook | No |