Crafting Revenue Generating Strategies for Contact Centers

Crafting Revenue Generating Strategies for Contact Centers

RELEASE DATE
29-Dec-2009
REGION
North America
Research Code: 9857-00-13-00-00
SKU: IT01383-NA-MR_11138
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$1,500.00
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SKU
IT01383-NA-MR_11138
$1,500.00
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Description

The economic downturn has forced many centers to retreat to a cost-cutting stance, but coming out of the recession, revenue generation will be a key differentiator among service operations. It is important for contact centers to build their revenue strategies now, and start articulating the metrics that demonstrate how service benefits the overall health of a company.

Table of Contents

Introduction

Create an Effective Sales Environment

Prime the Customer Environment

Find the Opportunities Hiding in Plain Sight

Benefits From an Aggressive Revenue Stance

Related Research
The economic downturn has forced many centers to retreat to a cost-cutting stance, but coming out of the recession, revenue generation will be a key differentiator among service operations. It is important for contact centers to build their revenue strategies now, and start articulating the metrics that demonstrate how service benefits the overall health of a company.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 9857-00-13-00-00
Is Prebook No