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Customer Contact Trends in the Banking and Financial Services Market
Customer Contact Trends in the Banking and Financial Services Market
New Channels and Deployment Models Fuel Change
RELEASE DATE
29-May-2013
29-May-2013
REGION
North America
North America
Research Code: 9857-00-35-00-00
SKU: IT00136-NA-MR_01130
$1,500.00
Special Price $1,125.00 save 25 %
In stock
SKU
IT00136-NA-MR_01130
Description
For over twenty years the Banking and Financial Services (BFS) industry has been pegged as not only an early adopter of technology, but also a sector heavily invested in proprietary applications, requiring expensive integration with new market solutions. This study explores contact center technology and application trends in the BFS market. It also identifies market drivers for BFS institutions adopting contact center technology.
Table of Contents
Introduction
Market Challenges and Drivers in the Financial Services Industry
Market Trends in the BFS Contact Center
Market Drivers to Replace or Upgrade Legacy Systems
Technology Trends in Financial Services
Financial Services Use Cases
Summary and Recommendations
Popular Topics
For over twenty years the Banking and Financial Services (BFS) industry has been pegged as not only an early adopter of technology, but also a sector heavily invested in proprietary applications, requiring expensive integration with new market solutions. This study explores contact center technology and application trends in the BFS market. It also identifies market drivers for BFS institutions adopting contact center technology.
| No Index | No |
|---|---|
| Podcast | No |
| Author | Nancy Jamison |
| Industries | Information Technology |
| WIP Number | 9857-00-35-00-00 |
| Is Prebook | No |