Assessment of the Chinese Contact Center Market
Assessment of the Chinese Contact Center Market
13-Dec-2005
Asia Pacific
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Description
The Asia Pacific region represents a set of developed, developing, and under-developed contact center markets. As the Asian markets develop, the demand for better customer service is expected to increase and drive the growth of contact centers in the region. The dynamics in the marketplace is also driven by the global phenomena of outsourcing and offshoring. Contact center outsourcing is a key driver for the growth of the market. Many companies in Asia Pacific are considering outsourcing as a strategic option for their contact centers to reap benefits such as reduced costs, flexibility, and scalability of operations, and the ability to focus on business processes that are critical to their core business.
Table of Contents
Summary of Key Findings
- Summary of Key Findings
Definitions and Methodology
- Definitions and Methodology
Introduction
- Introduction
State of the Industry
- State of the Industry
Model Analysis
- Model Analysis
Vertical Analysis
- Vertical Analysis
Trends by Countries Serviced
- Trends by Countries Serviced
Labor Trends
- Labor Trends
Conclusion
- Conclusion
No Index | Yes |
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Podcast | No |
Industries | Information Technology |
WIP Number | 4Z63-01-00-00-00 |
Is Prebook | No |