Demand Analysis for the North American Customer Chat Market

Demand Analysis for the North American Customer Chat Market

RELEASE DATE
16-Nov-2012
REGION
North America
Research Code: 9857-00-25-00-00
SKU: IT01400-GL-MR_11155
AvailableYesPDF Download

$1,500.00

Special Price $1,125.00 save 25 %

In stock
SKU
IT01400-GL-MR_11155

$1,500.00

$1,125.00save 25 %

DownloadLink
ENQUIRE NOW

Description

Chat is not new, but it is only recently that contact centers have realized its ability to provide high quality customer engagement and greater agent productivity. The primacy of the web as customers' initial points of contact with organizations is now making chat a seamless extension component of the customer experiences. This market insight presents an overview of the customer chat market in North America. It discusses key trends, such as mobile, social, and video, drivers, restraints, and recommendations. It explores demand by premise-installed and hosted delivery, and industry vertical. It is a useful guide for contact center organizations and vendors seeking to understand the benefits, challenges and the potential of chat.

Table of Contents

North American Customer Chat Market

Related Research
Chat is not new, but it is only recently that contact centers have realized its ability to provide high quality customer engagement and greater agent productivity. The primacy of the web as customers' initial points of contact with organizations is now making chat a seamless extension component of the customer experiences. This market insight presents an overview of the customer chat market in North America. It discusses key trends, such as mobile, social, and video, drivers, restraints, and recommendations. It explores demand by premise-installed and hosted delivery, and industry vertical. It is a useful guide for contact center organizations and vendors seeking to understand the benefits, challenges and the potential of chat.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 9857-00-25-00-00
Is Prebook No