Description

This research study covers the state of the EMEA contact center systems market. Market segments covered include inbound contact routing systems, IVR and voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The base year is 2011, and the forecast period is 2012 to 2017. The study discusses the drivers and restraints for growth, technology, demand analysis by product segment, and market trends. The vertical market segments' growth is forecasted. In addition, a supply-side analysis including vendor market shares is given, along with profiles of the leading vendors in the market. Strategies for success and growth in the market are also discussed.