CRM Survey Overview

• CRM Survey Overview

Demographics of the Sample

• Demographics of the Sample

Level of CRM Implementation

• Level of CRM Implementation

CRM Adoption by Product Segments

• CRM Adoption by Product Segments

CRM Adoption in Verticals

• CRM Adoption in Verticals

Vendor Presence

• Vendor Presence

Tenure of Implementation of CRM

• Tenure of Implementation of CRM

Number of Users of CRM

• Number of Users of CRM

Number of Locations

• Number of Locations

User Licenses across CRM Segments

• User Licenses across CRM Segments

Organization Level of Implementation

• Organization Level of Implementation

CRM Usage by Employee Level

• CRM Usage by Employee Level

Business Challenges

• Business Challenges

Critical Business Challenges

• Critical Business Challenges

Vendor Selection Criteria

• Vendor Selection Criteria

Purchase Triggers for CRM Deployment

• Purchase Triggers for CRM Deployment

Purchase Triggers for CRM

• Purchase Triggers for CRM

Influencers of CRM Purchase

• Influencers of CRM Purchase

Level of Customer Satisfaction

• Level of Customer Satisfaction

Loyalty Assessment

• Loyalty Assessment

Repeat Purchase

• Repeat Purchase

Commitment to the Vendor

• Commitment to the Vendor

Analysis of Satisfaction Level versus Loyalty

• Statistical Analysis: Correlation Analysis