Optimizing Field Force Operations: A Solution for Today, a Strategy for Tomorrow

Optimizing Field Force Operations: A Solution for Today, a Strategy for Tomorrow

RELEASE DATE
05-May-2017
REGION
North America
Research Code: 9B0F-00-29-00-00
SKU: IT03371-NA-SF_20114
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Description

The aim for many providers of home networked services may be to operate with a self-service/plug-and-play model. However, the need for installing and managing the broadband connection, the complexity of home networking, and the nuances evolving from the greater “connected machine” IoT sector will require active field service support for a long time to come. Through a more diversified field force, skilled in supporting network connectivity and a range of networked devices, CSP field operations could meet that requirement with both internal resources and with the help of partners.

This report explains how CSG International has helped CSPs improve field service operations with dynamic scheduling, route optimization, analytics and automation. The report also shows how such advanced and automated solutions prepare service providers to provide the field force of tomorrow.

Table of Contents

Introduction

The Current Phase of Field Service Operations

In Uncertainty Lies Opportunity

The Next Phase of Field Service Operations

CSG Preparing Service Providers for Tomorrow’s Field Operation

Cable Provider Downshifts on Arrival Window; Achieves Fast Payback

Growing CSP Finds Efficiencies in Automation

A Tier 2 Modernizes and Streamlines for a Better Customer Experience

What will it take to Get Started?

Stratecast - The Last Word

About ODAM

About Stratecast

About Frost & Sullivan

Related Research
The aim for many providers of home networked services may be to operate with a self-service/plug-and-play model. However, the need for installing and managing the broadband connection, the complexity of home networking, and the nuances evolving from the greater “connected machine” IoT sector will require active field service support for a long time to come. Through a more diversified field force, skilled in supporting network connectivity and a range of networked devices, CSP field operations could meet that requirement with both internal resources and with the help of partners. This report explains how CSG International has helped CSPs improve field service operations with dynamic scheduling, route optimization, analytics and automation. The report also shows how such advanced and automated solutions prepare service providers to provide the field force of tomorrow.
More Information
No Index No
Podcast No
Author Timothy McElligott
Industries Information Technology
WIP Number 9B0F-00-29-00-00
Is Prebook No