Description

The Latin American market for customer support outsourcing services has been steadily growing in the past years. Despite a negative economic situation, this sector has been able to increase in revenues and infrastructure. Several factors are driving the market's growth, such as new vertical segments being incorporated as customers for CRM services, and traditional segments continue demanding more complex solutions. Also, a significant amount of revenues are stemming from US and Spanish companies, searching for lower costs and diversification of risk for offshore operations.