Description

This study examines trends in the Latin American contact center outsourcing services industry and forecasts market demand. We provide an extensive coverage of services delivered both in each of the local markets and those provided from these countries to others overseas. The study only shows data for outsourcing offshore services, therefore excluding those offshore operations in house. In this study, revenues have been defined as the revenues received by outsourcing companies for the provision of customer-agent interaction services in all the countries under operation including Argentina, Brazil, Caribbean & Central America, Chile, Colombia, Mexico and Peru.