Latin American Contact Center Systems Market 2015
Latin American Contact Center Systems Market 2015
Analytics, Workforce Management, and Quality Monitoring will Leverage Market Growth by 2020
30-Oct-2015
Latin America
$4,950.00
Special Price $3,712.50 save 25 %
Description
This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment, industry vertical, and contact center size. The study also provides vendor market shares for each of the product segments; for each of the regions, comprising Brazil, Mexico, Central America and the Caribbean, the Andean Region, and the Southern Cone; and for the total market
Table of Contents
Market Segments
Product Definitions
Revenue Definitions
Notes
Market Drivers
Market Restraints
Avaya
Genesys
NICE
Verint
Others
Avaya
Genesys
Cisco
Unify Enterprise Communications Pvt Ltd
Others
Avaya
Genesys
Cisco
TecnoVoz
Others
Altitude Software
Avaya
Aspect Software
Genesys
Others
NICE
Verint
Interactive Intelligence, Inc.
Genesys
Others
Verint
NICE
Genesys
Avaya
Others
NICE
Verint
Genesys
Avaya
Others
Avaya
NICE
Genesys
Verint
Others
Avaya
Genesys
Cisco
NICE
Others
Avaya
Cisco
Verint
Genesys
Others
Avaya
Genesys
Interactive Intelligence
Altitude Software
Others
Avaya
TecnoVoz
Genesys
Verint
Others
- 1. Market Segments
- 2. Total Contact Center Systems Market: Market Drivers and Restraints, Latin America, 2015–2020
- 3. Total Contact Center Systems Market: Revenue Forecast by Product Segment, Latin America, 2013–2020
- 4. Total Contact Center Systems Market: Revenue Forecast by Industry Vertical, Latin America, 2013–2020
- 5. Total Contact Center Systems Market: Revenue Forecast by Contact Center Size, Latin America, 2013–2020
- 6. Total Contact Center Systems Market: Revenue Forecast by Region, Latin America, 2013–2020
- 7. Total Contact Center Systems Market: Percent Revenue Breakdown, Latin America, 2013 and 2014
- 8. ICR Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014
- 9. IVR and Voice Portal Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014
- 10. OBD Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014
- 11. QM Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014
- 12. WFM Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014
- 13. Contact Center Analytics Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014
- 14. Contact Center Systems Market: Percent Revenue Breakdown, Brazil, 2013 and 2014
- 15. Contact Center Systems Market: Percent Revenue Breakdown, Mexico, 2013 and 2014
- 16. Contact Center Systems Market: Percent Revenue Breakdown, Central America and the Caribbean, 2013 and 2014
- 17. Contact Center Systems Market: Percent Revenue Breakdown, Andean Region, 2013 and 2014
- 18. Contact Center Systems Market: Percent Revenue Breakdown, Southern Cone, 2013 and 2014
- 19. Contact Center Systems Market: Products Offered by Vendors, Latin America, 2014
- 1. Total Contact Center Systems Market: Percent Revenue Forecast by Product Segment, Latin America, 2013–2020
- 2. Total Contact Center Systems Market: Revenue Forecast by Industry Vertical, Latin America, 2013–2020
- 3. Total Contact Center Systems Market: Market Share by Product Revenue, Latin America, 2014
Popular Topics
No Index | No |
---|---|
Podcast | No |
Table of Contents | | Total Contact Center Systems Market: Latin America, 2014~ || Market Segments~ || Product Definitions~ || Revenue Definitions~ || Notes~ | Executive Summary~ | Total Contact Center Systems Market: Market Drivers and Restraints, Latin America, 2015–2020~ || Market Drivers~ ||| Increased focus on improving strategies to support omni-channel experience through application functionality~ ||| Rise in demand for contact center analytics, WFM, and QM applications~ ||| Relevant penetration of legacy infrastructure within medium and large contact centers in the region~ ||| Emergence of virtual and automated assistance~ || Market Restraints~ ||| Devaluation of Latin American currencies and slowdown of the Brazilian economy~ ||| Gradual movement of the market to cloud-based contact center solutions~ ||| Small and medium-sized companies' investments are being limited by the CAPEX model~ ||| Rise in operational complexity due to the addition of new contact channels~ | Total Contact Center Systems Market: Revenue Forecast by Product Segment, Latin America, 2013–2020~ | Total Contact Center Systems Market: Percent Revenue Forecast by Product Segment, Latin America, 2013–2020~ | Total Contact Center Systems Market: Revenue Forecast by Industry Vertical, Latin America, 2013–2020~ | Total Contact Center Systems Market: Revenue Forecast by Contact Center Size, Latin America, 2013–2020~ | Total Contact Center Systems Market: Revenue Forecast by Industry Vertical, Latin America, 2013–2020~ | Total Contact Center Systems Market: Revenue Forecast by Region, Latin America, 2013–2020~ | Total Contact Center Systems Market: Percent Revenue Breakdown, Latin America, 2013 and 2014~ | Total Contact Center Systems Market: Market Share by Product Revenue, Latin America, 2014~ || Avaya~ || Genesys~ || NICE~ || Verint~ || Others~ | ICR Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ || Avaya~ || Genesys~ || Cisco~ || Unify Enterprise Communications Pvt Ltd~ || Others~ | IVR and Voice Portal Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ || Avaya~ || Genesys~ || Cisco~ || TecnoVoz~ || Others~ | OBD Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ || Altitude Software~ || Avaya~ || Aspect Software~ || Genesys~ || Others~ | QM Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ || NICE~ || Verint~ || Interactive Intelligence, Inc.~ || Genesys~ || Others~ | WFM Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ || Verint~ || NICE~ || Genesys~ || Avaya~ || Others~ | Contact Center Analytics Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ || NICE~ || Verint~ || Genesys~ || Avaya~ || Others~ | Contact Center Systems Market: Percent Revenue Breakdown, Brazil, 2013 and 2014~ || Avaya~ || NICE~ || Genesys~ || Verint~ || Others~ | Contact Center Systems Market: Percent Revenue Breakdown, Mexico, 2013 and 2014~ || Avaya~ || Genesys~ || Cisco~ || NICE~ || Others~ | Contact Center Systems Market: Percent Revenue Breakdown, Central America and the Caribbean, 2013 and 2014~ || Avaya~ || Cisco~ || Verint~ || Genesys~ || Others~ | Contact Center Systems Market: Percent Revenue Breakdown, Andean Region, 2013 and 2014~ || Avaya~ || Genesys~ || Interactive Intelligence~ || Altitude Software~ || Others~ | Contact Center Systems Market: Percent Revenue Breakdown, Southern Cone, 2013 and 2014~ || Avaya~ || TecnoVoz~ || Genesys~ || Verint~ || Others~ | Key Takeaways~ | Appendix - Contact Center Systems Market: Products Offered by Vendors, Latin America, 2014~ | Legal Disclaimer~ |
List of Charts and Figures | 1. Market Segments~ 2. Total Contact Center Systems Market: Market Drivers and Restraints, Latin America, 2015–2020~ 3. Total Contact Center Systems Market: Revenue Forecast by Product Segment, Latin America, 2013–2020~ 4. Total Contact Center Systems Market: Revenue Forecast by Industry Vertical, Latin America, 2013–2020~ 5. Total Contact Center Systems Market: Revenue Forecast by Contact Center Size, Latin America, 2013–2020~ 6. Total Contact Center Systems Market: Revenue Forecast by Region, Latin America, 2013–2020~ 7. Total Contact Center Systems Market: Percent Revenue Breakdown, Latin America, 2013 and 2014~ 8. ICR Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ 9. IVR and Voice Portal Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ 10. OBD Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ 11. QM Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ 12. WFM Systems Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ 13. Contact Center Analytics Segment: Percent Revenue Breakdown, Latin America, 2013 and 2014~ 14. Contact Center Systems Market: Percent Revenue Breakdown, Brazil, 2013 and 2014~ 15. Contact Center Systems Market: Percent Revenue Breakdown, Mexico, 2013 and 2014~ 16. Contact Center Systems Market: Percent Revenue Breakdown, Central America and the Caribbean, 2013 and 2014~ 17. Contact Center Systems Market: Percent Revenue Breakdown, Andean Region, 2013 and 2014~ 18. Contact Center Systems Market: Percent Revenue Breakdown, Southern Cone, 2013 and 2014~ 19. Contact Center Systems Market: Products Offered by Vendors, Latin America, 2014~| 1. Total Contact Center Systems Market: Percent Revenue Forecast by Product Segment, Latin America, 2013–2020 ~ 2. Total Contact Center Systems Market: Revenue Forecast by Industry Vertical, Latin America, 2013–2020 ~ 3. Total Contact Center Systems Market: Market Share by Product Revenue, Latin America, 2014~ |
Author | Maiara Munhoz |
Industries | Information Technology |
WIP Number | NF9B-01-00-00-00 |
Is Prebook | No |