Measuring the Customer Experience Gets More Teeth
Measuring the Customer Experience Gets More Teeth
RELEASE DATE
29-Apr-2008
29-Apr-2008
REGION
North America
North America
Research Code: D563-00-61-00-00
SKU: TE02673-GL-MR_14303
$2,450.00
In stock
SKU
TE02673-GL-MR_14303
Description
In this week's SPIE, we note the third leg of the customer-centric business management stool, which involves measuring the customer experience. This report explains why an intense focus on the customer, via measurements of the customer experience, is critical to business transformation. We also highlight the latest customer experience measurement capabilities just announced by Sunrise Telecom.
Table of Contents
Introduction
Industry Convergence is Transforming the Way Business is Accomplished
What Exactly is Customer Experience Management (CEM)?
Why CEM is So Important; Especially for Mobile Services
Measuring the Customer Experience - More Real Now Than Ever Before
Stratecast - The Last Word
About Stratecast
Popular Topics
In this week's SPIE, we note the third leg of the customer-centric business management stool, which involves measuring the customer experience. This report explains why an intense focus on the customer, via measurements of the customer experience, is critical to business transformation. We also highlight the latest customer experience measurement capabilities just announced by Sunrise Telecom.
No Index | Yes |
---|---|
Podcast | No |
Industries | Telecom |
WIP Number | D563-00-61-00-00 |
Is Prebook | No |