Multi-channel Contact Center End-User Survey
Multi-channel Contact Center End-User Survey
RELEASE DATE
30-Sep-2006
30-Sep-2006
REGION
North America
North America
Research Code: N088-01-00-00-00
SKU: IT02033-EU-MR_11788
$1,500.00
In stock
SKU
IT02033-EU-MR_11788
Description
This end-user survey shows current adoption statistics of technologies used in multi-channel contact centers. Investment plans in multi-channel contact technologies for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.
Table of Contents
Overview
- Executive Summary
Survey Details
- Methodology
- Demographics
Survey Results
- Multi-channel Contact Center
Conclusions
- Conclusions/Implications
Appendix
- Definitions
Related Research
Popular Topics
This end-user survey shows current adoption statistics of technologies used in multi-channel contact centers. Investment plans in multi-channel contact technologies for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | N088-01-00-00-00 |
Is Prebook | No |