North America Inbound Contact Routing Systems Markets
North America Inbound Contact Routing Systems Markets
RELEASE DATE
28-Jul-2009
28-Jul-2009
REGION
North America
North America
Research Code: N61F-01-00-00-00
SKU: IT02120-EU-MR_11875
$4,950.00
In stock
SKU
IT02120-EU-MR_11875
Description
This research study looks at market trends, drivers, and restraints for the North American Inbound Contact routing market. It also provides market size, market share, forecasts, pricing analysis, and market breakdown by size of contact center and vertical market. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
Table of Contents
Summary of Major Findings
- Introduction
- Scope and Methodology
- Product Definition
- Market Trends
- Market Engineering Measurements
- Industry Challenges
- Market Drivers
- Market Restraints
Market Analysis
- Revenue Forecasts
- Revenue Breakdown by Country
- Revenue by End-user Vertical
- Revenue Breakdown by System Size
- Pricing Analysis
Competitive Dynamics
- Market Share Analysis
Vendor Profiles
- Products Offered by Major Vendors
- Aastra
- Alcatel-Lucent
- Altitude Software
- Aspect Software
- Avaya
- Cisco
- Convergys
- Cosmocom
- Genesys
- Interactive Intelligence
- Mitel
- NEC Unified
- Nortel
- Oracle
- Siemens Enterprise Communications
- Syntellect
- Zeacom
Strategic Considerations
- Strategic Growth Recommendations
This research study looks at market trends, drivers, and restraints for the North American Inbound Contact routing market. It also provides market size, market share, forecasts, pricing analysis, and market breakdown by size of contact center and vertical market. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | N61F-01-00-00-00 |
Is Prebook | No |