Introduction and Product Definition

• Introduction and Scope of the Market Insight
• Product Definition

State of the Email Market

• The Current E-mail Market Scene
• E-mail and Groupware/Collaboration/Presence
• E-mail and Contact Center Solutions
• E-mail and Unified Messaging

Trends Affecting the Email Market

• E-mail Management – Spam is a Serious Threat
• E-mail Management – Archiving and Retrieval is Important to Abide by the Law
• E-mail Management – Importance of E-mail Security is on the Rise
• Instant Messaging – A Complement or a Replacement?
• E-mail and E-mail Management as a Managed Service

Market Characteristics

• Market Drivers
• Industry Challenges and Market Restraints
• Critical Success Factors

Vendor Profiles and Conclusion

• IBM and Lotus Notes/Domino
• Microsoft and Outlook/Exchange
• Novell GroupWise
• Conclusion