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North American Hosted Contact Center Markets
North American Hosted Contact Center Markets
RELEASE DATE
08-Jun-2007
08-Jun-2007
REGION
North America
North America
Research Code: N08F-01-00-00-00
SKU: IT02037-NA-MR_11792
$4,950.00
Special Price $3,712.50 save 25 %
In stock
SKU
IT02037-NA-MR_11792
Description
The North American hosted contact center market is currently moving beyond the early adopter stage, with immense growth potential for the future. This Research service examines market trends, drivers, and restraints to adoption of hosted contact centers. Market size and shares based on deployment size and vendor categories are presented. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
Table of Contents
Summary of Major Findings
- Introduction
- Business Benefits
- Product Definitions
- Market Segments
- Vendor Landscape
- Market Engineering Measurements
- Market Trends
- End-user Survey Results
- Pricing Trends
- Industry Challenges
- Market Drivers
- Market Restraints
2006 Market Breakouts
- Definitions - Market Metrics
- Market Breakout by Deployment Size
- Market Breakout by Vendor Category
- Market Breakout by Vendor Category by Deployment Size
Market Forecasts
- Hosted Contact Center Seat and Revenue Forecasts
- Small Deployment Seat and Revenue Forecasts
- Midsize Deployment Seat and Revenue Forecasts
- Large Deployment Seat and Revenue Forecasts
- Forecast Summary
Competitive Analysis
- Market Share Analysis
- Competitive Structure
- Vendor Profiles - Technology Vendors
- Vendor Profiles - Application Service Providers
- Vendor Profiles - Telecommunications Service Providers
- Vendor Profiles - Outsourcers
Strategic Analysis
- Strategic Considerations
Popular Topics
The North American hosted contact center market is currently moving beyond the early adopter stage, with immense growth potential for the future. This Research service examines market trends, drivers, and restraints to adoption of hosted contact centers. Market size and shares based on deployment size and vendor categories are presented. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
| No Index | Yes |
|---|---|
| Podcast | No |
| Industries | Information Technology |
| WIP Number | N08F-01-00-00-00 |
| Is Prebook | No |