North American Outsourced Contact Center Services Market
North American Outsourced Contact Center Services Market
RELEASE DATE
27-Nov-2002
27-Nov-2002
REGION
North America
North America
Research Code: 6791-01-00-00-00
SKU: IT02469-EU-MR_15832
$2,450.00
In stock
SKU
IT02469-EU-MR_15832
Description
This report provides detailed revenue forecasts including market breakouts as follows: inbound vs outbound; by application (customer service, telemarketing; order-taking; helpdesk); by contact media (voice, email, text-chat, etc), by live interaction vs automated devices, and by vertical market (financial, telecom, travel and hospitality, retail, insurance, healthcare etc). A competitive analysis is provided by Tier 1, Tier 2 and Tier 3 competitors. Market shares are provided for the top 15 companies in the market.
Table of Contents
Summary of Major Findings
- State of the Industry
- Challenges Facing Market Vendors
- Key Market Trends
Market Analysis
- Market Drivers
- Market Restraints
- Revenue Forecasts
- Percent of Revenues by Inbound versus Outbound Services
- Percent of Revenues by Application
- Percent of Revenues by Inbound CS/Helpdesk Vs. Outbound CS/Maintenance
- Percent of Revenues by Inbound Order Taking Vs. Outbound Telemarketing
- Percent of Activities by Type of Contact Medium
- Percent of Revenues by Live Interaction versus Automated Systems
- Percent of Revenues by Vertical Market
- Pricing Analysis
- Competitive Analysis
- Growth Strategies
- Frost & Sullivan Market Engineering Award
Related Research
Popular Topics
This report provides detailed revenue forecasts including market breakouts as follows: inbound vs outbound; by application (customer service, telemarketing; order-taking; helpdesk); by contact media (voice, email, text-chat, etc), by live interaction vs automated devices, and by vertical market (financial, telecom, travel and hospitality, retail, insurance, healthcare etc). A competitive analysis is provided by Tier 1, Tier 2 and Tier 3 competitors. Market shares are provided for the top 15 companies in the market.
No Index | Yes |
---|---|
Podcast | No |
WIP Number | 6791-01-00-00-00 |
Is Prebook | No |