North American Outsourced Contact Center Services Market

North American Outsourced Contact Center Services Market

RELEASE DATE
27-Nov-2002
REGION
North America
Research Code: 6791-01-00-00-00
SKU: IT02469-EU-MR_15832
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$2,450.00
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SKU
IT02469-EU-MR_15832
$2,450.00
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Description

This report provides detailed revenue forecasts including market breakouts as follows: inbound vs outbound; by application (customer service, telemarketing; order-taking; helpdesk); by contact media (voice, email, text-chat, etc), by live interaction vs automated devices, and by vertical market (financial, telecom, travel and hospitality, retail, insurance, healthcare etc). A competitive analysis is provided by Tier 1, Tier 2 and Tier 3 competitors. Market shares are provided for the top 15 companies in the market.

Table of Contents

Summary of Major Findings

  • State of the Industry
  • Challenges Facing Market Vendors
  • Key Market Trends

Market Analysis

  • Market Drivers
  • Market Restraints
  • Revenue Forecasts
  • Percent of Revenues by Inbound versus Outbound Services
  • Percent of Revenues by Application
  • Percent of Revenues by Inbound CS/Helpdesk Vs. Outbound CS/Maintenance
  • Percent of Revenues by Inbound Order Taking Vs. Outbound Telemarketing
  • Percent of Activities by Type of Contact Medium
  • Percent of Revenues by Live Interaction versus Automated Systems
  • Percent of Revenues by Vertical Market
  • Pricing Analysis
  • Competitive Analysis
  • Growth Strategies
  • Frost & Sullivan Market Engineering Award
Related Research
This report provides detailed revenue forecasts including market breakouts as follows: inbound vs outbound; by application (customer service, telemarketing; order-taking; helpdesk); by contact media (voice, email, text-chat, etc), by live interaction vs automated devices, and by vertical market (financial, telecom, travel and hospitality, retail, insurance, healthcare etc). A competitive analysis is provided by Tier 1, Tier 2 and Tier 3 competitors. Market shares are provided for the top 15 companies in the market.
More Information
No Index Yes
Podcast No
WIP Number 6791-01-00-00-00
Is Prebook No