Description

This research service explores the Nigerian contact centre market. This sector has just started its development with most call centres in operation for less than five years. There are already significant captive contact centres in place but this situation is slowly beginning to change with the introduction of more outsourced contact centre services into the market. The market is expected to show consistent growth throughout the forecast period with a key focus on the telecommunications and financial services sector. The healthcare sectors are expected to show a more significant contribution to revenues with the passage of time.
Slide 1 - 102 provides details of the Nigerian contact centre market.