Description

Unified communications as a service (UCaaS) is gaining traction in the Latin American enterprise space. During 2013, a small number of carriers began going to market with UCaaS and achieved some client wins. Those already offering UCaaS claim that growth prospects are very good and are convinced that this is the path to follow. There is still much progress to be made in this space, and it is important in this early stage that carriers carefully evaluate what UC vendor they will base their offering on. This research provides the key points that carriers need to consider when choosing a vendor and defining a UCaaS strategy.