Description

Businesses increasingly deploy advanced communications and collaboration applications in order to enhance employee productivity, streamline business processes, and reduce costs. However, they also face various challenges that prevent them from investing in enterprise communications and collaboration technologies or that delay their investment decisions. This service provides insights into current usage and adoption strategies for enterprise communications as well as into the future investment plans that will enable vendors, service providers, and channel partners to develop sustainable and competitive business practices. The base year for this service is 2012 and the region covered is the United States.