2014 North America Hosted/Cloud Contact Center Buyers Guide
2014 North America Hosted/Cloud Contact Center Buyers Guide
Selecting the Right Cloud Solution Provider for Your Contact Center
10-Dec-2014
North America
Description
The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS) providers, telecom service providers, outsourcers, and system integrators. The purpose of this buyers guide is to provide enterprise organizations and small and midsize businesses with a competitive assessment of hosted/cloud contact center solution providers and their capabilities within a single report. The guide is based on extensive primary and secondary research, and provides in-depth profiles of suppliers with overview of offerings, strengths and weaknesses, and recommendations for buyers.
Table of Contents
No Index | Yes |
---|---|
Podcast | No |
Author | Nancy Jamison |
Industries | Information Technology |
WIP Number | NDB9-01-00-00-00 |
Is Prebook | No |