Confronting the Unpredictable in the World of Customer Contact: Strategies for Business Continuity and Disaster Recovery
Confronting the Unpredictable in the World of Customer Contact: Strategies for Business Continuity and Disaster Recovery
Contact Center Strategies for Sound Business Continuity and Disaster Recovery
13-Jun-2013
North America
$1,500.00
Special Price $1,125.00 save 25 %
Description
When it comes to the contact center industry, recent events such as Hurricane Sandy and the Boston Marathon bombing have brought the topic of business continuity and disaster recovery back into the spotlight. Meanwhile, a host of factors such as a general reluctance on the part of corporations to adequately invest in disaster response, more demanding customers, and the rise of mobile and social media have made the achievement of effective business continuity more challenging. Such is the context for an emerging set of best practices and solutions that could help customer contact organizations devise and execute sound business continuity strategies.
Table of Contents
Introduction
Executive Summary
Disaster Costs
Disaster-Impacting Trends
BC/DR Challenges Issues and Restraints
Disaster Response Strategies Recommendations and Summary
Representative Vendor Profiles
Popular Topics
No Index | Yes |
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Podcast | No |
Author | Brendan Read |
Industries | Information Technology |
WIP Number | 9857-00-32-00-00 |
Is Prebook | No |