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Connected Home Scorecard: Assessing Product and Service Excellence
Connected Home Scorecard: Assessing Product and Service Excellence
RELEASE DATE
30-May-2012
30-May-2012
REGION
North America
North America
Research Code: 9941-00-06-00-00
SKU: IT01410-EU-MR_11165
$4,950.00
In stock
SKU
IT01410-EU-MR_11165
Description
This paper outlines the approach we used to develop a system for scoring connected home service and product offerings against a baseline derived from our surveys. This work will form the basis for future evaluations in this market space and will be heavily leveraged to assess new market offerings.
Table of Contents
Executive Summary
Introduction
The Consumer's Value Perceptions
A Framework for Evaluating Connected Home Offerings
Establishing a Baseline and Defining the Scorecard
Assessing a Recent Connected Home Offering: Verizon Home Monitoring
Stratecast - The Last Word
About Stratecast
This paper outlines the approach we used to develop a system for scoring connected home service and product offerings against a baseline derived from our surveys. This work will form the basis for future evaluations in this market space and will be heavily leveraged to assess new market offerings.
| No Index | Yes |
|---|---|
| Podcast | No |
| Author | Michael Jude |
| Industries | Information Technology |
| WIP Number | 9941-00-06-00-00 |
| Is Prebook | No |