Can the Contact Center Be the Champion for Unified Communications - Market Insight
Can the Contact Center Be the Champion for Unified Communications - Market Insight
RELEASE DATE
26-Dec-2008
26-Dec-2008
REGION
North America
North America
Research Code: 9857-00-01-00-00
SKU: IT01373-NA-MR_11128
$1,500.00
In stock
SKU
IT01373-NA-MR_11128
Description
This market insight will explore how unified communications is, and perhaps should be defined, and how this set of technologies fits into the contact center, where communications infrastructures are already mature and highly effective. We will look at UC from the contact center's point of view: what do UC tools like instant messaging, presence, collaboration and unified messaging have to offer contact centers?
Table of Contents
Can the Contact Center Be the Champion for Unified Communications?
- Introduction
- What is Unified Communications?
- How does UC Intersect with the Contact Center?
- Isn't Everything Unified?
- The UC-Enabled Customer
- Action Items: Making the Contact Center the UC Champion
- Conclusion
Popular Topics
This market insight will explore how unified communications is, and perhaps should be defined, and how this set of technologies fits into the contact center, where communications infrastructures are already mature and highly effective. We will look at UC from the contact center's point of view: what do UC tools like instant messaging, presence, collaboration and unified messaging have to offer contact centers?
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | 9857-00-01-00-00 |
Is Prebook | No |