Asia Pacific Contact Center Market - End-User Analysis - Philippines

Asia Pacific Contact Center Market - End-User Analysis - Philippines

RELEASE DATE
21-Dec-2005
REGION
Asia Pacific
Research Code: 4Z83-01-00-00-00
SKU: IT01067-AP-MR_10822
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$2,450.00

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SKU
IT01067-AP-MR_10822

$2,450.00

$1,837.50save 25 %

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Description

The presentation includes results from end-user study of contact center managers with more than 20 seats in Philippines. The study identifies operational priorities and technology adoption trends in these six contact center markets. Technology vendor leadership and outsourcing trends are also included in the study.

Table of Contents

Research Overview

  • Research Overview

Summary of Findings

  • Summary of Findings

Industry Trends

  • Industry Growth
  • Growth Projections
  • Costs

Technology Trends

  • Technology Choice
  • Technology Vendor Leadership
  • Technology Preference
  • Technology Purchasing Trends
  • Technology Adoption Trends

Operational Trends

  • Challenges and Priorities
  • Application Service Providers
  • Outsourcing
Related Research
The presentation includes results from end-user study of contact center managers with more than 20 seats in Philippines. The study identifies operational priorities and technology adoption trends in these six contact center markets. Technology vendor leadership and outsourcing trends are also included in the study.
More Information
No Index Yes
Podcast No
Industries Information Technology
WIP Number 4Z83-01-00-00-00
Is Prebook No