BPO Enabling Technology Part II
BPO Enabling Technology Part II
Radically Transforming Client Relationships
RELEASE DATE
03-Sep-2015
03-Sep-2015
REGION
North America
North America
Research Code: 9857-00-57-00-00
SKU: IT00161-NA-MR_01155
$1,500.00
In stock
SKU
IT00161-NA-MR_01155
Description
This Market Insight is Part II of Frost & Sullivan’s series on the topic of technology- enabled Business Process Outsourcing (BPO). The study’s emphasis is on customer care outsourcing for service, sales and technical support in North America.Consumer behavior is changing at a frenzied pace, and BPO service providers are re-tooling operational processes and investments to manage market challenges. This movement into new realms of specialized expertise signals opportunities for technology investments that could translate into enhanced value creation and a seamless service experience for clients and consumers.
Table of Contents
Market Insight
Related Research
This Market Insight is Part II of Frost & Sullivans series on the topic of technology- enabled Business Process Outsourcing (BPO). The studys emphasis is on customer care outsourcing for service, sales and technical support in North America.Consumer behavior is changing at a frenzied pace, and BPO service providers are re-tooling operational processes and investments to manage market challenges. This movement into new realms of specialized expertise signals opportunities for technology investments that could translate into enhanced value creation and a seamless service experience for clients and consumers.
No Index | No |
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Podcast | No |
Author | Michael DeSalles |
Industries | Information Technology |
WIP Number | 9857-00-57-00-00 |
Is Prebook | No |