Demand Analysis for the North American Customer Chat Market
Demand Analysis for the North American Customer Chat Market
RELEASE DATE
16-Nov-2012
16-Nov-2012
REGION
North America
North America
Research Code: 9857-00-25-00-00
SKU: IT01400-GL-MR_11155
$1,500.00
In stock
SKU
IT01400-GL-MR_11155
Description
Chat is not new, but it is only recently that contact centers have realized its ability to provide high quality customer engagement and greater agent productivity. The primacy of the web as customers' initial points of contact with organizations is now making chat a seamless extension component of the customer experiences. This market insight presents an overview of the customer chat market in North America. It discusses key trends, such as mobile, social, and video, drivers, restraints, and recommendations. It explores demand by premise-installed and hosted delivery, and industry vertical. It is a useful guide for contact center organizations and vendors seeking to understand the benefits, challenges and the potential of chat.
Table of Contents
North American Customer Chat Market
Related Research
Popular Topics
Chat is not new, but it is only recently that contact centers have realized its ability to provide high quality customer engagement and greater agent productivity. The primacy of the web as customers' initial points of contact with organizations is now making chat a seamless extension component of the customer experiences. This market insight presents an overview of the customer chat market in North America. It discusses key trends, such as mobile, social, and video, drivers, restraints, and recommendations. It explores demand by premise-installed and hosted delivery, and industry vertical. It is a useful guide for contact center organizations and vendors seeking to understand the benefits, challenges and the potential of chat.
No Index | Yes |
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Podcast | No |
Industries | Information Technology |
WIP Number | 9857-00-25-00-00 |
Is Prebook | No |